Terms

Last updated: 8 November 2026

Part A: Website terms of use

sameloai.co.uk is run by Samelo AI, a sole-trader business in the UK. Contact us by email: [email protected]. By using this site you agree to these terms.

• Information only: the content on this site is general information. Prices and features may change. A quote or order only becomes binding once we have both agreed a written order form.
• Acceptable use: don't misuse the site, try to gain unauthorised access to it, or introduce malicious code.
• Intellectual property: the site's content, logo and design belong to Samelo AI or its licensors. Don't copy them without permission.
• Links: we aren't responsible for third-party websites we link to.
• Availability: we try to keep the site available but don't guarantee it.
• Liability: nothing in these terms limits liability that cannot legally be limited. Otherwise, we aren't liable for loss arising from your use of this website.
• Privacy: see our Privacy Notice.

Part B: Summary of service terms

Our services are provided under a written client agreement and order form. Where this summary and the agreement differ, the agreement applies.

• Plans: all plans and bundles are month-by-month, with no fixed-length commitment. Monthly prices are unchanged. The website plan is £49 a month plus £149 one-off setup; bundle and bolt-on setup fees are shown with their prices. You keep your domain.
• Setup: setup fees are the only upfront cost apart from the first month's service payment. They are due before work starts and are non-refundable once setup work starts.
• Payment: monthly in advance, by card through a Stripe payment link or by invoice. If payment fails or is not paid when due, the service is suspended until payment is received.
• Cancellation: Either side can cancel by email before the next billing date. The service ends at the end of the current paid month and does not renew.
• VAT: we are not VAT registered, so no VAT is added.
• Usage: the AI receptionist includes 150 minutes a month, then 25p a minute. Texts are capped at 500 a month before a top-up.
• AI limitations: AI can make mistakes. Check bookings, quotes and messages; AI does not replace your judgement.
• Your responsibilities: supply accurate information, disclose automated call handling and recording to callers, and follow marketing rules (PECR).
• Data: you are the controller of your customers' data and we are your processor, under a data processing agreement.
• Liability: except where liability cannot legally be limited, our total liability is capped at the fees paid in the last 3 months. We are not liable for lost profits or missed jobs.
• Law: the laws of England and Wales apply.

Questions: [email protected]